How To Order
Quick Summary
Orders are placed through my website during scheduled ordering windows held about 4 times per year. Dates are always announced in advance so you’ll have time to plan. Each window opens on a Saturday at noon Eastern Time and remains open for one hour.
All tiles are made to order in my one-person studio, though glaze samples are kept in stock year-round.
Current Production Update
The September 26th ordering window has closed. Thank you so much for the incredible response!
This was the largest response to an ordering window yet, and most orders from this window are expected to ship in December. A handful of orders that include a large number of field tiles may carry over into January, at least in part. Those customers have already been notified.
I’ll be working carefully through the orders and will update this page with more specific production timing as I have a better sense of the schedule.
How it works
I open ordering windows periodically throughout the year so I can work at a sustainable pace and give each order the attention it deserves.
During the one-hour window, the website functions like a normal online store: you can browse, add items to your cart, and check out when you’re ready. No account or special login is required. I currently ship within the United States only; I don’t offer international shipping.
If you’re already on the site when the window opens, you may need to refresh your browser for the “Add to cart” buttons to appear.
Once the window closes, I review the total volume and set a realistic production timeline for that batch. Orders typically ship within 8–12 weeks, though particularly large orders or especially busy ordering windows may require additional time.
It’s uncommon for timelines to fall outside this range, but if I anticipate a significantly longer timeline for your order, I will be in touch shortly after the window closes. At that time, you’ll have the option to cancel before production begins. If you don’t hear from me, you can expect your order to ship within that 8–12 week timeframe.
If you’re planning a particularly large or complex order and would appreciate a little extra time to place it, you’re welcome to reach out in advance. I’ll do my best to accommodate you if I can.
Tiles are made to order in small batches and carefully packed once complete.
Why I Use Ordering Windows
Demand for my handmade tiles has grown over time, and ordering windows allow me to work in focused batches and set realistic timelines as a one-person studio. This structure helps me maintain quality, communicate clearly, and work at a sustainable pace.
Can I Place an Order After the Window Closes?
In most cases, no.
Once an ordering window has closed, I move fully into production and don’t accept new projects until the next opening. This helps me stay on schedule and honor commitments to those who ordered during the window.
Are There Exceptions?
Very rarely, and only when something has already been discussed in advance.
In a small number of cases, I’ve been able to help a returning customer with a minor addition to an existing order or follow through on a project that was already in motion before the ordering window closed. These situations depend entirely on timing and capacity.
If I’m unable to accommodate a request, it is because I’m honoring the limits that allow me to do this work well.
If You Missed the Window
Please don’t worry. Ordering windows open multiple times per year, and dates are always announced in advance via Instagram and my mailing list so you’ll have time to plan.
Glaze samples are available year-round for those who would like to see the colors in person and plan ahead for a future ordering window.
Why I Don’t Accept Orders by Email or Invoice
To keep the process manageable and avoid errors, all orders are placed through my website during ordering windows. This allows me to spend less time on administrative work and more time making tiles.
Thank you sincerely for your understanding and support.
With gratitude,
Emily
