How To Order

Quick summary: Orders are placed through my website during scheduled ordering windows about every two months. Dates are always announced in advance, and each window opens on a Saturday at noon Eastern Time for one hour.

How it works

To keep up with demand while maintaining quality, I accept orders during scheduled ordering windows that open approximately every two months. The next ordering window will open in March 2026; the date will be announced soon here on my website and via my mailing list.

Ordering windows open for one hour. During that time, my website functions like a normal online store: you can browse, add items to your cart, and check out when you’re ready. No account or special login is required.

If you’re already on the site when the window opens, you may need to refresh your browser for the “Add to cart” buttons to appear.

Once the hour ends, ordering closes. I then review how many orders came in and set a realistic timeline for that batch. In recent windows, lead time has typically been around 6–8 weeks, though it may vary depending on overall volume.

If you’re planning a particularly large or complex order and anticipate needing additional time, you’re welcome to reach out in advance. My goal is for everyone who shows up during an ordering window to be able to complete their order.

Glaze samples are in stock and available to order anytime for those planning ahead.

Please note: I’m not shipping internationally at this time.

Tiles are made to order in small batches and carefully packed once complete.

Why I Use Ordering Windows

Demand for my handmade tiles has grown over time, and ordering windows allow me to work in focused batches and set realistic timelines as a one-person studio. This structure helps me maintain quality, communicate clearly, and work at a sustainable pace.

Can I Place an Order After the Window Closes?

In most cases, no.

Once an ordering window has closed, I move fully into production and don’t accept new projects until the next opening. This helps me stay on schedule and honor commitments to those who ordered during the window.

Are There Exceptions?

Very rarely, and only when something has already been discussed in advance.

In a small number of cases, I’ve been able to help a returning customer with a minor addition to an existing order or follow through on a project that was already in motion before the ordering window closed. These situations depend entirely on timing and capacity.

If I’m unable to accommodate a request, it’s not personal — it simply means I’m honoring the limits that allow me to do this work well.

If You Missed the Window

Please don’t worry. A new ordering window opens every couple of months, and dates are always announced in advance via Instagram and my mailing list.

Why I Don’t Accept Orders by Email or Invoice

To keep the process manageable and avoid errors, all orders are placed through my website during ordering windows. This allows me to spend less time on administrative work and more time making tiles.

Thank you sincerely for your understanding and support.

With gratitude,
Emily